Customer Service


  • Aussie Action Kids Is A Registered Business Name Under Just 1 Degree Technologies Pty Ltd
  • For All Cheque Payments And Direct Deposits, Please Make Them To Just 1 Degree Technologies Pty Ltd
  • The Registered Mailing Address Is PO Box 5191, Elanora Heights, Sydney, Australia 2101
  • For Urgent Access To The Directors & Owners, Please Email Viv Grimston
  • ABN: 53 135 001 802
  • All Prices Are In AUD$ And Include 10% GST. And Therefore All Transactions Are Processed In Australian Dollars.
  • We Reserve The Right To Refund An Order Or Refuse Processing An Order At Any Time, And Are Happy To Refund An Order In Full If It Has Not Left The Warehouse.
    If It Has Left The Warehouse Then A 20% Restocking Fee And Return Freight For The Product Will Be Invoiced To The Customer Prior to Organising The Return.



Please NOTE that during Christmas – picking, packing and delivering your product will be delayed due to the crazy purchasing rush of online ordering. 

We Endeavour To Use The Most Cost Effective Yet Efficient Courier Service Possible. Due To The Size Of The Cartons That The Climbers Are Packed In, And The Fact That Australia Is A BIG Continent, We Only Ship Via Road.

ALL FREIGHT COSTS & ESTIMATED TIME DELIVERIES By The Couriers Are Not The Responsibility Of Aussie Action Kids. We Use 3rd Party Courier Companies.
All Stock Comes Out Of Melbourne.  Here Are The Estimated Delivery Delivery Times Around Australia:

Melbourne 1-2 Days Victoria 1-3 Days
Sydney 1-3 Days NSW / ACT 2-3 Days
Adelaide 1-3 Days SA 2-4 Days
Brisbane 2-4 Days Qld 2-5 Days
Perth 4-6 Days WA 5-8 Days
NT 3-6 Days
TAS 4-6 Days



  1. We Use 3rd Party Courier Companies To Move Stock
  2. We Do Not Own Our Own Trucks
  3. We Do Not Own Our Own Courier Company
  4. We Can Not Control When The Drivers Deliver To Your Property; However We Can Give You An Approximate Transit Time As Above.
    These Times Do Not Take Into Account The Christmas Rush. Please Add Up To 2-3 Weeks On These Times.
  5. These Times Do Not Take Into Account The Christmas Rush. Please Add Up To 2-3 Weeks On These Times.
  6. Once Your Stock Leaves The Warehouse, You Have Been Empowered With Consignment Details To Follow Through Your Order With The Couriers.
  7. Once Your Stock Has Left The Warehouse, We Do Not Refund Due To Slow Passage By The Couriers, Unless The Stock Is Lost In Transit As Confirmed By The Courier.

We Sometimes Get People Enquiring About The Cost Of Shipping.  The Charges You See On The Web Site Are What The Courier Charges Us.
Unfortunately None Of The Play Equipment Can Go Via Australia Post, And Courier Charges Are Not Done On Weight Alone – They are Calculated On Volume.

All The Cartons Are Fairly Big, And The Product Is Flat Packed. The Freight Charge Is A Raw Value Of Business, And Living In This Amazing But Vast Country – That Is One Of The Costs.



You Are Welcome To Pick Up Mon-Fri Between 9am & 4pm; from the Dandenong warehouse.


We Will Never On-Sell Your Information To Anyone Or Any Parties Interested. Your Information Is Kept Private And Secure And Is For Our Company Use Only.
We Will Use It To Enhance Our Relationship With You By Informing You Of New Product And New Promotions.



Once Product Has Left The Warehouse We Will Not Accept Returns. If Product Arrives To You Damaged Or Pieces Missing, We Will Replace Those Pieces In Question Immediately. If Stock Is Damaged, We Will Require A Photo To Be Sent Through So We Can Either Claim Damages From The Couriers Or Investigate In house Any Manufacturing Issues That Need To Be Addressed.



This Is A Fully Functioning E-Commerce Website. However, If You Do Not Feel Comfortable Ordering On Line – You Are Most Welcome To Call Us And Place Your Order Over The Phone. If You Do Use The Shopping Cart – You Will Receive, Via Email, A Confirmation Of What You Ordered. If You Do Not, Please Contact Us Straight Away.



We Have 4 Payment Options Available.

  • Stripe – Credit Card: By Using Our Online Credit Facility, You Will Be Connected With The Secure Gateway Called Stripe
  • PayPal
  • ZipPay
  • Afterpay

We Do Not Manage A Customer’s Afterpay Or ZipPay Accounts – So If Your Payment Is Rejected By Either Party It Is Because You Do Not Have Enough Money In Your Account And You Will Need To Contact Them.



You Will Be Able To View Your Order Prior To The Final Check Out Procedure Of Payment. Upon Paying, You Will Receive An Email Confirming Your Order. If You Do Not, Please Contact Us Immediately.



If You Log Into Our Site As A Customer, You Will Receive Confirmation Of Your Account Via Email. If You Do Not, Please Let Us Know As Soon As Possible. Once You Have An Account, You Can Go In And Change Your Information Whenever You Need To.