Customer Service

COMPANY & LEGALS

• Aussie Action Kids Is A Registered Business Name Under Just 1 Degree Technologies Pty Ltd
• For All Cheque Payments And Direct Deposits, Please Make Them To Just 1 Degree Technologies Pty Ltd
• The Registered Mailing Address Is PO Box 5191, Elanora Heights, Sydney, Australia 2101
• For Urgent Access To The Directors & Owners, Please Email Viv Grimston
• ABN: 53 135 001 802
• All Prices Are In AUD$ And Include 10% GST. And Therefore All Transactions Are Processed In Australian Dollars.
• We Reserve The Right To Refund An Order Or Refuse Processing An Order At Any Time, And Are Happy To Refund An Order In Full If It Has Not Left The Warehouse.
If It Has Left The Warehouse Then A 20% Restocking Fee And Return Freight For The Product Will Be Invoiced To The Customer Prior to Organising The Return.

SHIPPING & DELIVERY COSTS

We Endeavour To Use The Most Cost Effective Yet Efficient Courier Service Possible. Due To The Size Of The Cartons That The Climbers Are Packed In, And The Fact That Australia Is A BIG Continent, We Only Ship Via Road. However If For Some Reason You Need You Product Quicker And You Are Interested In Paying For Air Freight, Then Please Call Us And We Will Cost That For You. Freight Costs Can Be Calculated On The Product Pages And At The Start Of The Shopping Cart.

ALL FREIGHT COSTS & ESTIMATED TIME DELIVERIES By The Couriers Are Not The Responsibility Of Kids Outdoor Play Equipment. We Use 3rd Party Courier Companies.
All Stock Comes Out Of Melbourne.  Here Are The Estimated Delivery Delivery Times Around Australia:

Melbourne1-2 DaysVictoria1-3 Days
Sydney1-3 DaysNSW / ACT2-3 Days
Adelaide1-3 DaysSA2-4 Days
Brisbane2-4 DaysQld2-5 Days
Perth4-6 DaysWA5-8 Days
NT3-6 Days
TAS4-6 Days

TERMS & CONDITIONS AROUND COURIERS AND DELIVERY

  1. We Use 3rd Party Courier Companies To Move Stock
  2. We Do Not Own Our Own Trucks
  3. We Do Not Own Our Own Courier Company
  4. We Can Not Control When The Drivers Deliver To Your Property; However We Can Give You An Approximate Transit Time As Above.
    These Times Do Not Take Into Account The Christmas Rush. Please Add Up To 2-3 Weeks On These Times.
  5. These Times Do Not Take Into Account The Christmas Rush. Please Add Up To 2-3 Weeks On These Times.
  6. Once Your Stock Leaves The Warehouse, You Have Been Empowered Wih Consignment Details To Follow Through Your Order With The Couriers.
  7. Once You Stock Has Left The Warehouse, We Do Not Refund Due To Slow Passage By The Couriers, Unless The Stock Is Lost In Transit As Confirmed By The Courier.

We Sometimes Get People Enquiring About The Cost Of Shipping.  The Charges You See On The Web Site Are What The Courier Charges Us.
Unfortunately None Of The Play Equipment Can Go Via Australia Post, And Courier Charges Are Not Done On Weight Alone – They Calculate On Volume.
All The Cartons Are Fairly Big, And The Product Is Flat Packed. The Freight Charge Is A Raw Value Of Business, And Living In The Amazing But Vast Country That We Live In – That Is One Of The Costs

WAREHOUSE PICK UP OPTIONS

You Are Welcome To Pick Up Mon-Fri Between 9am & 4pm. The Warehouse Needs Notice That You Are Coming, So As Soon As You Place Your Order, They Are Notified Automatically That You Are Coming To Collect And Will Be Expecting To See You Within The Week Unless You Notify Them Otherwise.

Limited Stock Is Available In Brisbane, Toowoomba And Perth At Any One Time, So There May Be A Little Wait For The Product You Have Ordered.

Only Full Kitted Products Are Available In WA And QLD. No spare parts unless freighted from Victoria.
If You Want To Check Whether Your Requested Item Is In The QLD Or WA Warehouse, Please Email.

In VIC, All Product – Full Kits And Spares For Ampi Stock, Are Available.

VICTORIA :   Keysborough: 9-11 Olive Grove, T: 03-9701 5600

QUEENSLAND :
 – Carole Park
– Toowoomba

WA : Malaga

PRIVACY & SECURITY

We Will Never On-Sell Your Information To Anyone Or Any Parties Interested. Your Information Is Kept Private And Secure And Is For Our Company Use Only. We Will Use It To Enhance Our Relationship With You By Informing You Of New Product And New Promotions.

RETURNS & REPLACEMENTS

Once Product Has Left The Warehouse We Will Not Accept Returns. If Product Arrives To You Damaged Or Pieces Missing, We Will Replace Those Pieces In Question Immediately. If Stock Is Damaged, We Will Require A Photo To Be Sent Through So We Can Either Claim Damages From The Couriers Or Investigate In house Any Manufacturing Issues That Need To Be Addressed.

ORDERING

This Is A Fully Functioning E-Commerce Website. However, If You Do Not Feel Comfortable Ordering On Line – You Are Most Welcome To Call Us And Place Your Order Over The Phone. If You Do Use The Shopping Cart – You Will Receive, Via Email, A Confirmation Of What You Ordered. If You Do Not, Please Contact Us Straight Away.

PAYMENT OPTIONS

We Have 4 Payment Options Available.

  • Stripe – Credit Card: By Using Our Online Credit Facility, You Will Be Connected With The Secure Gateway Called Stripe
  • PayPal
  • ZipPay
  • Afterpay

We Do Not Manage A Customer’s Afterpay Or ZipPay Accounts – So If Your Payment Is Rejected By Either Party It Is Because You Do Not Have Enough Money In Your Account And You Will Need To Contact Them.

VIEWING ORDERS

You Will Be Able To View Your Order Prior To The Final Check Out Procedure Of Payment. Upon Paying, You Will Receive An Email Confirming Your Order. If You Do Not, Please Contact Us Immediately.

UPDATING ACCOUNT INFORMATION

If You Log Into Our Site As A Customer, You Will Receive Confirmation Of Your Account Via Email. If You Do Not, Please Let Us Know As Soon As Possible. Once You Have An Account, You Can Go In And Change Your Information Whenever You Need To.

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