Shipping & Returns

WHEN YOU PLACE AN ORDER ONLINE – THIS IS WHAT TO EXPECT

  1. You will see a confirmation on your screen of your order summary
  2. You will receive a copy of your order to your email address
  3. You will receive an email outlining what happens next with your order and what communication to expect from Aussie Action Kids
  4. If you are having your goods couriered, the courier will send you a tracking advice text or email from the courier
  5. You either collect or receive to your door your play gym or picnic table
Mr Gribbles Thumbs Up at Aussie Action Kids Toddler Outdoor PLay Equipment

Freight Costs Are Available In Shopping Cart When You Add Your Product To The Cart. There are courier contribution fees for pick ups in Perth and Brisbane.

We Ship Goods Australia Wide. We Do NOT Accept International Orders Through Our Website.

There are a number of couriers you will be able to choose from in the shopping cart. They are served as the best value for money to deliver the products you have chosen. Shipping Costs Are Influenced By The Size And Weight Of The Product + Your Location. Exact Shipping Costs Are Calculated In The Shopping Cart And Will Be Added To The Order Total Before Checkout.

Orders Are Usually Dispatched Within 2 Business Days.

Estimated Shipping Times Are Detailed On Our Customer Service Page And Are Dependant On Your Location.

DO YOU WANT TO COLLECT FROM THE WAREHOUSE?

Melbourne
That Is Absolutely Fine. The Keysborough Warehouse is open Mon-Fri, 9am – 4pm.

Brisbane and Perth
That is also fine for pick up, however there is Limited Stock Available At Any One Time, So There May Be A Little Wait For The Product You Have Ordered.
Only Full Kitted Products Are Available In WA And QLD.
Please note that there is a Courier Contribution Charge of $50 per gym, and $20 for the Picnic Table Rocker and it goes towards the courier costs to move it from Victoria to Qld or WA.
If You Want To Check Whether Your Requested Item Is In The QLD Or WA Warehouse, Please Email or call us, but most of the time there is stock.

STOCK AVAILABILITY

If Stock Is Available, As Soon As You Place Your Order, the Warehouse is Notified Automatically That You Are Coming To Collect And Will Be Expecting To See You Within The Week Unless You Notify us Otherwise.

In VIC, All Product – Full Kits And Spares For Ampi Stock Are Available.

In Perth and Brisbane, most full kits are available.

  • VICTORIA : Keysborough, Victoria, 3173
  • BRISBANE : Carole Park, Queensland, 4300
  • PERTH : Malaga, WA, 6090

RETURNS

  • Please Choose Carefully. We Do Not Give Refunds If You Simply Change Your Mind Or Make A Wrong Decision.
  • If The Goods Are Faulty In Any Way, Parts Or A Whole New Product Will Be Sent Our To You.
  • We Do Not Refund If The Product Has Left The Warehouse, And Is In Transit With The Courier.

CHRISTMAS DELIVERIES

Tis’ The Season To Be Jolly And Very Busy! We All Work Very Hard & Long Hours Will Respond To Your Email Enquires As Soon As Possible!
In The Meantime, Please Look Below At Our Frequently Asked Questions.

  1. Will My Order Arrive In Time For Christmas?
    Due To The Christmas Rush, Every Delivery Driver Is Out Running Around All Over Australia – They’re Doing Their Very Best To Get You Your Products!
    Please Understand That Every Order Is On A Sleigh And On It’s Way!
  2. How Can I Track My Order?
    The couriers we use will liaise directly with you via text or email and give you updates on your delivery after it has left our warehouse.
  3. What If My Order Doesn’t Arrive For Christmas, When Will I Get It?

If You Ordered Too Close To Our Christmas Cut-Off Dates, There Is A High Chance That You Will Receive Your Product In The Next Working Days After Christmas – If You Haven’t Received Anything By The 7th Of January Please Give Us A Call.

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