Refund Policy

COMPANY & LEGALS

• Aussie Action Kids Is A Registered Business Name Under Just 1 Degree Technologies Pty Ltd
• For All Cheque Payments And Direct Deposits, Please Make Them To Just 1 Degree Technologies Pty Ltd
• The Registered Mailing Address Is PO Box 5191, Elanora Heights, Sydney, Australia 2101
• For Urgent Access To The Directors & Owners, Please Email Viv Grimston
• ABN: 53 135 001 802
• All Prices Are In AUD$ And Include 10% GST. And Therefore All Transactions Are Processed In Australian Dollars.

REFUND DETAILS

We reserve the right to refund an order or refuse processing an order at any time, and are happy to refund an order in full if it has not left the warehouse.
If the product has left the warehouse via courier, then a 20% restocking fee and the return freight fee for the product will be invoiced to the customer prior to organising the return.  

If you collected your activity equipment from one of the warehouses in Victoria, Sydney, Perth or Brisbane, you can return the equipment if unused and still in it’s box. There will be a 10% processing fee, and your refund will reflect that processing fee. 

RETURNS & REPLACEMENTS

Once Product Has Left The Warehouse We Will Not Accept Returns. If Product Arrives To You Damaged Or Pieces Missing, We Will Replace Those Pieces In Question Immediately. If Stock Is Damaged, We Will Require A Photo To Be Sent Through So We Can Either Claim Damages From The Couriers Or Investigate In house Any Manufacturing Issues That Need To Be Addressed.

TERMS & CONDITIONS AROUND COURIERS AND DELIVERY

  1. We Use 3rd Party Courier Companies To Move Stock
  2. We Do Not Own Our Own Trucks
  3. We Do Not Own Our Own Courier Company
  4. We Can Not Control When The Drivers Deliver To Your Property; However We Can Give You An Approximate Transit Time As Above.
    These Times Do Not Take Into Account The Christmas Rush. Please Add Up To 2-3 Weeks On These Times.
  5. These Times Do Not Take Into Account The Christmas Rush. Please Add Up To 2-3 Weeks On These Times.
  6. Once Your Stock Leaves The Warehouse, You Have Been Empowered With Consignment Details To Follow Through Your Order With The Couriers.
  7. Once Your Stock Has Left The Warehouse, We Do Not Refund Due To Slow Passage By The Couriers, Unless The Stock Is Lost In Transit As Confirmed By The Courier.

We Sometimes Get People Enquiring About The Cost Of Shipping.  The Charges You See On The Web Site Are What The Courier Charges Us. We can get another quote with Hunter Express, who we use outside of the website. To request a quote, please CLICK HERE
Unfortunately None Of The Play Equipment Can Go Via Australia Post, And Courier Charges Are Not Done On Weight Alone – They are Calculated On Volume.
All The Cartons Are Fairly Big, And The Product Is Flat Packed. The Freight Charge Is A Raw Value Of Business, And Living In This Amazing But Vast Country – That Is One Of The Costs.

Thank you – 

Viv

Have a fabulous week from Aussie Action Kids Toddler Climbers
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